Thank you for your interest in our products as we create plant based care alternatives with a focus in living a balanced wholistic lifestyle. Due to the sensitive nature of our products, unfortunately we do not accept returns in an effort to maintain quality care. However, our customer service reputation is impeccable. Should you have an issue with your order please contact us at firstname.lastname@example.org within 10 days of purchase so that we may have the opportunity to meet your expectations.
Please be advised that we are not responsible for lost or stolen items once your order has shipped. If your order is not received according to the tracking detail once in the possession of the courier, you (in some cases we can file on your behalf) must file a claim with USPS respectively. Once a claim is filed and a claim number is obtained, Black Organics will work with you to resolve this unfortunate issue based on the findings of the courier.